Our Rocketeer Promise

After 21 years in business, last year we sat down and thought deliberately about why we existed. And we clarified why we were in business.

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It can seem weird to have a promise for a business, but it’s natural for us and I’m sure it’s similar for many entrepreneurial-led businesses.

These kind of things tend to go out the window once there’s a lot of investors involved and board politics take over.

There’s truly nothing as satisfying as seeing your team members do well in life, through the impact you help them make on their careers and then the impact that make on the growth for themselves, their family and community. Life is about more than just pure ROI.

There’s no point owning a big boat if nobody wants to go fishing with you.

Here’s the work we did to clarify our promise:

Our promise is to help Rocketeers learn and grow so that they can have an impact on​ their careers, their families and communities.

Our biggest asset is our global Rocketeer community. Every voice matters and we create a space where all can feel seen and be heard. As Rocketeers, we are empowered to Talk Straight, Share the Knowledge and Build Process to Drive Outcomes. We build trust while demonstrating a Think Team mindset, knowing that we always have each other’s backs. ​

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With a robust, fair and equitable global benefits program, every Rocketeer can participate, enabling the opportunity to thrive, regardless of location. At ServiceRocket, our unique ‘Grow the Tree’, ‘Share the Fruit’ program rewards every Rocketeer based on the achievement of personal goals and the company’s targets. ​

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We’re proud of our diverse and inclusive culture. We take the time to learn about our differences that make us unique. By doing so, we foster a culture of empathy and belonging, reduce negative anxiety, and increase Rocketeer engagement.​

What’s your promise? Have you written it down and communicated it to your team?